Jessica Townsel completed Master in Healthcare Administration-Management and always knew she wanted to work at Children’s Mercy, ever since she was little. Now, after five years of hard work and dedication, she’s earned a supervisory role at her dream location.
Name: Jessica Townsel, MHA, CHAA
Current Title: Data Integrity Supervisor at Children’s Mercy Hospital
Hometown: Kansas City, MO
Education: Master Degree in Health Care Administration Management from Park University.
Bachelor of Arts in Chemistry and Psychology, with a minor in Spanish, from UMKC
What drew you to the field of medicine?
My earliest memories involve watching the world news and 60 minutes with my family. One particular day, 60 minutes discussed the plight of the Ebola crisis and its impact on children. I remember vividly saying that I wanted to enter the field of medicine to help children.
What does a typical day at the office look like for you?
I am new to holding a supervisory role, but I’ve quickly discovered that there is no such thing as a typical day at the office. My teams’ needs are what comes first, so the days that I think that I have a set agenda, I quickly adjust to ensure that my team has the tools needed to be successful. Most days in the office are spent communicating to determine their needs, identifying trends in the workflow, representing my teams in meetings with other departments at the hospital, and communicating the items that the teams need to ensure personal and professional success.
Tell us about your experience with the Children Mercy Hospital. What have you learned?
My experience with the Children’s Mercy Hospital began for me at 3 days old. I was born premature and had a number of health issues that occurred throughout my life. As a Kansas City native, Children’s Mercy was the only healthcare facility from which I received treatment beginning at infancy into young adulthood. In this time, I received quality healthcare at all levels from primary care to emergency medicine and everything in between. After receiving my undergraduate degree, I identified Children’s Mercy as my dream employer. It took countless application attempts before interviewing, and I was thrilled to receive an offer. Throughout my five years at Children’s Mercy, and even in my new role, I have been reminded that Children’s Mercy is not simply an institution that provides great healthcare – it’s so much more. The people I work around inspire me to be the best at what I do and make each day important and significant. Children’s Mercy has taught me that one’s reputation is everything and that each action should be a reflection of unparalleled work ethic and integrity.
Do you have a favorite aspect of your job?
My favorite aspect of my job is working with others in the team and getting to know everyone I work with. It is truly rewarding to work for an employer that encourages cooperation, teamwork, and that values each employee. Being able to capitalize on these factors has been truly rewarding.
What brings you the most joy?
Being in service to, and helping others is what brings me the most joy.
If you could have lunch with anyone, who would it be and why?
If I could have lunch with anyone, it’d be LaRay Brown. She became the first African American CEO of a health system, Interfaith Medical Center. Ms. Brown is leading a partnership of numerous separate healthcare facilities in Brooklyn New York into “One Brooklyn Health System” that is expected to improve access to healthcare services in an urban environment. Improving access to health care is something in which I have always aspired to be involved. It would be so fascinating to learn what drew her to healthcare, how she has overcome any obstacles and her vision for One Brooklyn’s potential to transform healthcare.
What advice would you give to your 20-year-old self?
Only your best is good enough. It’s okay to ask questions. Stay the course and do not get discouraged or impatient while waiting for opportunities to fulfill your professional dreams.